Payarc |
Sales enablement
Scope | Led the strategy, information architecture, content organization, and implementation of Payarc's centralized Sales Enablement Hub within Zendesk. The initiative was designed to create a single source of truth for agents and partners, providing streamlined access to branded and unbranded sales materials, onboarding resources, product documentation, training content, and launch assets.
Impact | Created a centralized enablement platform that reduced friction for agents and internal teams by consolidating resources into a single, easily accessible destination. The hub improved asset discoverability, streamlined onboarding, supported product launches, and established a scalable framework for future sales and partner enablement initiatives.
Deliverables
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Sales Enablement Hub strategy and architecture
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Zendesk Help Center customization and implementation
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Information architecture and content taxonomy
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Resource library for branded and white-label assets
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Agent onboarding resource center
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Product launch and campaign asset distribution system
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AI-assisted front-end customization and development
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